Starting a BPO Partnership

A partnership with Runway is based on openness, honesty and establishment of mutual trust, so that you can rest assured that our outsourcing services will always be performed with quality as our top priority. All we need to do to start a partnership is follow these five steps.

  • Realization of the implementation plan
  • Completion of the readiness check-list
  • Going live

REALIZING THE IMPLEMENTATION PLAN

The final step in starting a partnership is the actual realization of the implementation plan and tracking of the set time-lines in order to ensure that all the agreed-upon milestones are met. Employee recruitment and training begins, work spaces and the supporting IT infrastructure is prepared and all the necessary security measures are applied, strictly following the guidelines set forth in the implementation plan and the readiness check-list.

 

COMPLETING THE READINESS CHECK-LIST

During the service preparation process, the items listed on the readiness check-list are ticked off one by one and the client is provided with regular reports regarding the status of each of the listed items. Additionally, the client is kept up to date regarding the recruitment process and given the possibility to contact each of the employees that will be providing their services in order to check their language proficiency or qualifications as well as providing additional training in case of necessity or preference.

 

GOING LIVE

Once 90% of the readiness check-list have been completed, service provision begins. The client starts receiving reports regarding the agreed-upon KPIs and we begin to monitor service provision in order to ensure that all the quality standards and KPIs are fully complied with.

 

Get in touch with us to start a partnership based on mutual trust and honesty,

with complete process transparency and excellent service quality.

Ideally located for nearshoring to:

Norway Finland Sweden Denmark
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