Excellent Outsourcing Services

We provide European and Scandinavian businesses with full-scope nearshoring services, placing quality as our top priority. All our services are performed by highly skilled and qualified employees, who share our clients’ culture and mentality, and work in offices located right here in Europe, less than two hours away from most Scandinavian airports.

Call Center Outsourcing

Runway call center outsourcing services combine cost reduction and process improvement with excellent customer service, quality assurance and highly trained employees, fluent in Scandinavian and other languages to make your customers feel like they have called a local call center.

Accounting Services

Nearshoring your accounting services to Runway is the fastest and easiest way to improve your accounting processes and significantly reduce costs related to managing an in-house accounting department.

Telemarketing

Language and communication skills are key to being successful in telemarketing. Runway combines native speaker language proficiency with highly specific telesales tactics, developed by experienced telemarketers that know how to get any product or service sold.

IT Outsourcing

We follow latest IT trends and use latest technological advancements to provide innovative IT solutions that help our clients increase business process efficiency, improve customer satisfaction and gain a competitive advantage with excellent cost-performance ratios.

HR Outsourcing

We rely on in-depth recruitment and employment knowledge and 13 years of HRM experience to provide all types of HR outsourcing services and ensure fast recruitment of people with highly-specific employee profiles.

Tailor Made Solutions

Our goal is to help our clients reach theirs. To make it possible, all our services are tailored to meet the specific needs of each client and the industry they are working in. From employee recruitment to service provision, we provide first-rate nearshoring services with an outstanding cost-performance ratio.

Back Office Services

Runway back office services ensure process improvement and cost reduction with outstanding service quality and real time service monitoring, while retaining scalability and adaptability to the clients’ needs and requirements.

Data Entry

Highly efficient and accurate data entry services with remarkable cost-performance ratios, ability to process data with various degrees of complexity in 15 languages and meticulous quality assurance processes.

Market Surveys

Runway market survey services will help you obtain precise and accurate data quickly and with minimal quota overruns. We use native speaker employees working in 10:1 service teams to ensure outstanding data quality while retaining remarkable cost-effectiveness.

  • Custom made BPO services for each client
  • One-stop BPO solutions with excellent service quality
  • Partnership based on transparency and mutual trust
  • Nearshoring services with a Scandinavian business mentality
  • Flexibility, scalability and adaptability to client requirements

 

Runway Nearshoring Services

Runway is one of the leading nearshoring BPO partners for Nordic and Western European businesses looking to outsource their business processes to a company that shares their culture and mentality. The uniqueness of our BPO services lies with our tailor made solutions and service provision on a partner-to-partner basis, which is based on mutual trust and assurance that all services are performed with quality being one of the top priorities. Establishment of mutual trust is a vital element for such a relationship, which is why we uphold a highly transparent BPO approach and provide our clients with real-time data access, so that they can monitor their service performance at all times. On top of that, we also serve as a one-stop BPO solution provider, capable of providing a wide range of outsourcing services in 15 languages with excellent service quality.

Flexibility

Runway maintains a flexible approach to most areas related to outsourcing service provision. From employee recruitment and service location to quality monitoring and choice of platforms used for our BPO services, we are able to adapt our processes to meet the needs and requirements of our clients. On top of that, our services are well-suited for fast growing businesses, as all services can be easily scaled to meet our client’s demand, without them having to worry about additional overhead costs related to increasing in-house service teams.

System Adaptability

While we have the means and experience to analyze our clients business processes and recommend platforms that best suit their needs, all our services can also be adapted to incorporate use of any platform or software used by our clients. In case there is no existing system that meets the requirements for providing highly specific services, we have highly skilled, experienced and certified programmers, who can develop custom feature and function softwares, platforms or mobile applications that are specifically designed to meet all requirements. More information about our IT services can be found in our IT outsourcing services section.

Quality Assurance

One of the greatest challenges with business process outsourcing is ensuring that efficiency improvements and cost reduction do not decrease service quality and customer satisfaction. To ensure that all our services are performed in accordance with the quality standards set by our clients, we have developed various quality monitoring methods that help us maintain excellent service quality at all times. The uniqueness of our quality assurance lies with our ability to adapt to the needs of our clients by incorporating quality monitoring into any BPO services provided by Runway, so that our clients can focus on their core business competencies without having to worry about their outsourced processes affecting their service quality and customer satisfaction.

Examples of Runway Quality & Efficiency Metrics

  • Customer Satisfaction Levels
  • Permitted error percentages
  • Transaction speed per employee per hour
  • Conversion rate
  • Average handling time
  • Employee Quality Scores
  • Other Client Specific Metrics

Recruitment

Adapting most aspects of our outsourcing services to the needs of the client is an integral part of the Runway business approach, which also relates to recruitment of employees based on client specified employee profiles. Thanks to our presence in 6 European countries and extensive experience in BPO service provision, we have the means and experience to recruit culturally similar employees with highly specific skills and knowledge in a relatively short period of time, thus enabling us to begin service provision quicker than most European nearshoring companies, especially with regards to the Nordic countries and businesses operating in any of the Scandinavian languages. For the sake of building mutual trust, we also ensure complete recruitment process transparency and encourage our clients to contact the recruited employees in order to test their qualifications and suitability for the necessary BPO services.

Training

Over the last 13 years we have developed numerous training programs to prepare our employees for highly specific services, thus acquiring substantial experience in training program development. While our client's are always given the option to get involved in employee training, our in-depth experience enables us to execute most training programs independently, while our clients are primarily required to provide initial training related to the specifics of their business, products or services. In order to maximize efficiency and minimize the need for our clients to get involved in additional training programs, we also uphold a train-the-trainer approach, which involves training a designated person who can then provide training to additional employees that are hired after the initial service team has already been trained.

Language Proficiency

Excellent language proficiency is one of the key features that differentiate us from most BPO companies. To ensure that all employees conform to the high language proficiency standards set by Runway as well as our clients, we have developed a separate department called the Runway Academy, which is responsible for providing language courses and testing employee language proficiency. With the help of Runway Academy, we are able to provide outsourcing services in 15 languages, with all employees having at least a B2 language proficiency level, based on the Common European Framework of Reference for languages (CEFR). On top of that, Runway academy also offers various service related training programs that enable employees to re-qualify for other positions without having to attend additional training programs outside work. This is of great advantage for us as well as our clients, as it helps us increase long-term employee loyalty and keep attrition levels at a minimum.

Runway BPO Service Languages

  • English
  • Russian
  • Spanish
  • French
  • German
  • Dutch
  • Norwegian
  • Danish
  • Finnish
  • Swedish
  • Latvian
  • Lithuanian
  • Estonian
  • Polish
  • Ukrainian

 

 

Get in touch to receive an offer that will help you meet all your outsourcing requirements

without having to sacrifice quality for efficiency and cost reduction.

Starting a BPO Partnership

Start Partnership with 5 Simple Steps

A partnership with Runway is based on openness, honesty and establishment of mutual trust, so that you can rest assured that our outsourcing services will always be performed with quality as our top priority. All we need to do to start a partnership is follow these five steps.
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