Excellent Outsourcing Services

We provide European and Scandinavian businesses with full-scope nearshoring services, placing quality as our top priority. All our services are performed by highly skilled and qualified employees, who share our clients’ culture and mentality, and work in offices located right here in Europe, less than two hours away from most Scandinavian airports.

Call Center Outsourcing

Runway call center outsourcing services combine cost reduction and process improvement with excellent customer service, quality assurance and highly trained employees, fluent in Scandinavian and other languages to make your customers feel like they have called a local call center.

Accounting Services

Nearshoring your accounting services to Runway is the fastest and easiest way to improve your accounting processes and significantly reduce costs related to managing an in-house accounting department.

Telemarketing

Language and communication skills are key to being successful in telemarketing. Runway combines native speaker language proficiency with highly specific telesales tactics, developed by experienced telemarketers that know how to get any product or service sold.

IT Outsourcing

We follow latest IT trends and use latest technological advancements to provide innovative IT solutions that help our clients increase business process efficiency, improve customer satisfaction and gain a competitive advantage with excellent cost-performance ratios.

HR Outsourcing

We rely on in-depth recruitment and employment knowledge and 13 years of HRM experience to provide all types of HR outsourcing services and ensure fast recruitment of people with highly-specific employee profiles.

Tailor Made Solutions

Our goal is to help our clients reach theirs. To make it possible, all our services are tailored to meet the specific needs of each client and the industry they are working in. From employee recruitment to service provision, we provide first-rate nearshoring services with an outstanding cost-performance ratio.

Back Office Services

Runway back office services ensure process improvement and cost reduction with outstanding service quality and real time service monitoring, while retaining scalability and adaptability to the clients’ needs and requirements.

Data Entry

Highly efficient and accurate data entry services with remarkable cost-performance ratios, ability to process data with various degrees of complexity in 15 languages and meticulous quality assurance processes.

Market Surveys

Runway market survey services will help you obtain precise and accurate data quickly and with minimal quota overruns. We use native speaker employees working in 10:1 service teams to ensure outstanding data quality while retaining remarkable cost-effectiveness.

Give your company a competitive edge with Runway full-spectrum IT support services. We combine excellent service quality and outstanding cost-performance ratios with complete process transparency and rigorous quality assurance processes.

  • Cost-effective, KPI based IT service provision
  • High quality, flexible and scalable IT services
  • Nearshoring IT support from offices in Europe
  • 15 service languages, high english language proficiency

 

A-class IT Support Services

Outsourcing IT support is a strategy used by both large and small companies, as it enables them to acquire cost-effective process management, while retaining a high degree of flexibility and scalability without having to worry about additional overhead expenses. The greatest challenge in outsourcing lies with finding a reliable partner, who can guarantee that all services will also be performed professionally and in compliance with the agreed-upon quality standards. Over the last 13 years, we have established a reputation for outstanding service quality, which has helped us acquire multiple global clients who rely on us to provide A-class IT support services to their employees as well as customers worldwide.

24/7 Nearshore IT Support in 15 Languages

We strive to provide services on a partner-to-partner basis, which is why we provide tailor made services that are specifically designed to meet the goals and needs of our clients businesses. With 8 branch offices located in 5 European countries, we have the means and experience needed to provide cost-effective 24/7 IT support services in 15 languages, performed by highly skilled and qualified employees that uphold a European mentality and work in offices that follow Scandinavian work environment standards. We provide nearshore IT support services to Nordic and European businesses with an emphasis on customer satisfaction, excellent service quality and complete process transparency. Our IT support services include:

  • 1st, 2nd and 3rd line IT support
  • IT surveillance/maintenance services
  • Night shift IT support services
  • Dedicated or shared IT support teams

KPI Based Service Provision

In order to ensure high service quality, our IT support services include various quality assurance processes and a KPI based service provision model, which enables our clients to have complete transparency with regards to the quality and performance of their service teams. While we can adapt our services to the needs and requirements of our clients, a general KPI upheld by most of our IT support teams is the 80/20 standard, with at least 80 percent of all received IT issues being resolved without escalating them to 3rd line IT support. Additionally, we can also implement a first-call-resolution KPI that best suits our clients needs. With regards to quality assurance, all our employees have undergone thorough qualification testing, we record all incoming and outgoing assistance inquiries, our team managers constantly monitor employee performance and we can even perform end-user satisfaction surveys to make sure that our service quality never falls below the agreed-upon quality standards.

Dedicated or Shared Service Teams

Depending on the size and scope of each project, we can either provide our clients with shared teams that are responsible for servicing multiple clients, or provide them with dedicated IT support teams that service only one specific client. In addition to providing dedicated IT support teams, we also let our clients define the specific employee profiles that are used to recruit their service teams.

Night Shift IT Support

In case you already have an IT department, but they only work during the daytime, we can also provide night shift services to ensure your employees always have access to IT support in case of unexpected emergencies.

IT Infrastructure Implementation

For companies that are looking to set up an in-house IT department, we can also help you identify the most appropriate software and hardware as well as help you with the implementation of the necessary IT infrastructure.

Find out more about our IT infrastructure implementation services.

 

Get in touch with us and find out how we can help you obtain cost-effective

IT support with excellent service quality and complete process transparency.

Starting a BPO Partnership

Start Partnership with 5 Simple Steps

A partnership with Runway is based on openness, honesty and establishment of mutual trust, so that you can rest assured that our outsourcing services will always be performed with quality as our top priority. All we need to do to start a partnership is follow these five steps.
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