- Fast data processing with minimal error percentages
- Use of secure servers with additional security measures and safety training
- Ability to process simple as well as highly complex data
- Quality monitoring with KPI and quality metric measurements
Runway Data Entry Services
Outsourcing data entry processes has the potential to significantly reduce operational costs, but the greatest challenge is finding an outsourcing partner that is able to provide fast as well as accurate data entry services. Quality, flexibility and transparency are among the key features that differentiate Runway from other data entry service providers, especially when it comes to servicing companies from the Nordic countries and businesses that operate in any of the Scandinavian languages. As a nearshoring BPO company that upholds a Scandinavian business mentality and work environment standards, Runway is a great solution for Nordic businesses looking for an outsourcing partner, as the company has already established itself as a reliable outsourcing partner for numerous companies from the Nordic countries. Over the years Runway has proven itself to be a BPO service provider with excellent service quality, a wide range of data entry service possibilities and 15 language proficiency, including all of the Scandinavian languages.
Data Entry and Database Development
While there are many different types of data entry services provided by Runway over the last 13 years, these services can generally be subdivided into two main categories:
- Database development - development of databases used for data entry
- Data entry - the actual collection and processing of data
With regards to the data entry services, Runway has provided services for numerous clients with various degrees of complexity, ranging from simple data entry tasks that need to be performed quickly to complex data entry tasks that require specific knowledge relating to the subject of the entered data.
Types of data entry services provided by Runway
- Car number plate data entry
- Health insurance data entry and
- Chemical compound data registry using Safety Data Sheets (SDS)
- Consumer product label data processing
Service quality is a top priority for Runway, which is why all data entry services are performed in accordance with specific quality metrics and service level KPIs, which are closely monitored in order to ensure best possible service quality. Furthermore, Runway also provides complete process transparency and real-time data access, so that their clients can check up on the performance of their service teams at any time of the day. Depending on the agreement with their clients, the data entry quality monitoring can be performed by the clients themselves, a member of the data entry team or even by a separate quality monitoring team, if deemed necessary by the client.
Data entry KPIs used by Runway
- Data entry speed per person per hour
- Number and percentage of mistakes permitted
Employee Recruitment and Training
Runway strives to provide BPO services on a partner-to-partner basis, which is why all of their clients are provided with custom made services and the clients have the option of getting involved in various service provision steps, ranging from setting a specific employee profile for their service teams and their qualification testing or training program development to data entry quality monitoring and even employee motivation scheme development to further reduce attrition levels and increase service team loyalty. On top of that, Runway also follows a strict recruitment process that involves competency based interviews and language proficiency tests as well as mandatory training programs and qualification tests that all employees must pass in order to qualify for a job at Runway. Furthermore, Runway also provides in-house skills and language training programs that help obtain the necessary skills and language proficiency to ensure excellent service quality.
Platforms and Security
While data entry is a service that generally involves hard data entry into a computer software, usually with the use of Microsoft Excel with various client specified extensions, Runway is a highly flexible BPO company, capable of adapting to the requirements set by each specific client. As for security, a general misconception regarding outsourcing data entry services is that it involves handing over data bases to the BPO company, which can pose a considerable security risk. The Runway approach does not require for the databases to be stored on Runway servers, rather the infrastructure used by Runway is integrated and made compatible with the client's infrastructure, so that the service teams may access all necessary data directly from the client's IT infrastructure using 2 secure VPN servers for data transmission, and a second set of 2 secure VPN servers used exclusively for communication and reporting to the client. On top of that, Runway has also implemented various peripheral security schemes and provides specific safety training for their employees regarding safe processing, storing and handling of the client's data.