Excellent Outsourcing Services

We provide European and Scandinavian businesses with full-scope nearshoring services, placing quality as our top priority. All our services are performed by highly skilled and qualified employees, who share our clients’ culture and mentality, and work in offices located right here in Europe, less than two hours away from most Scandinavian airports.

Call Center Outsourcing

Runway call center outsourcing services combine cost reduction and process improvement with excellent customer service, quality assurance and highly trained employees, fluent in Scandinavian and other languages to make your customers feel like they have called a local call center.

Accounting Services

Nearshoring your accounting services to Runway is the fastest and easiest way to improve your accounting processes and significantly reduce costs related to managing an in-house accounting department.

Telemarketing

Language and communication skills are key to being successful in telemarketing. Runway combines native speaker language proficiency with highly specific telesales tactics, developed by experienced telemarketers that know how to get any product or service sold.

IT Outsourcing

We follow latest IT trends and use latest technological advancements to provide innovative IT solutions that help our clients increase business process efficiency, improve customer satisfaction and gain a competitive advantage with excellent cost-performance ratios.

HR Outsourcing

We rely on in-depth recruitment and employment knowledge and 13 years of HRM experience to provide all types of HR outsourcing services and ensure fast recruitment of people with highly-specific employee profiles.

Tailor Made Solutions

Our goal is to help our clients reach theirs. To make it possible, all our services are tailored to meet the specific needs of each client and the industry they are working in. From employee recruitment to service provision, we provide first-rate nearshoring services with an outstanding cost-performance ratio.

Back Office Services

Runway back office services ensure process improvement and cost reduction with outstanding service quality and real time service monitoring, while retaining scalability and adaptability to the clients’ needs and requirements.

Data Entry

Highly efficient and accurate data entry services with remarkable cost-performance ratios, ability to process data with various degrees of complexity in 15 languages and meticulous quality assurance processes.

Market Surveys

Runway market survey services will help you obtain precise and accurate data quickly and with minimal quota overruns. We use native speaker employees working in 10:1 service teams to ensure outstanding data quality while retaining remarkable cost-effectiveness.

  • Performance excellence with longstanding experience
  • Client centered approach based on mutual trust
  • High service flexibility, speed and efficiency
  • Nearshoring services performed by highly trained professionals

 

Runway Back Office Services

Many back office tasks are integral to a company's core business process. In order to outsource them, one must be able to trust that these tasks will be performed not just more efficiently or at a lower cost, but also with the same or even higher level of quality than they have been performed in-house. With longstanding experience in outsourcing back office services, excellent service quality and an outstanding track record, Runway has the means to meet all of these expectations. As a highly flexible nearshoring company that upholds a Scandinavian business mentality, operates in 15 languages and provides services from 9 offices across 6 European countries, Runway takes pride in being one of the leading nearshoring BPO service providers for businesses located in the Nordic region and companies that operate in any of the Scandinavian languages. Furthermore, Runway also upholds a largely client centered approach, which is based on the establishment of mutual trust, complete process transparency and development of tailor made services that best fit each of their clients' needs and requirements. Over the past 13 years, Runway has collaborated with numerous companies and provided a wide range of back office services, most of which are still being provided today.

Types of Runway Back Office Services:

  • Accountancy & bookkeeping
  • Data collection & processing
  • Revenue Management & Protection
  • Marketing
  • Crew Planning
  • Incoming/outgoing invoice processing & management
  • Customer service related back office tasks
  • Call center related back office tasks
  • Airline company back office tasks

Quality Assurance

Runway strives to provide outsourcing services on a partner-to-partner basis, which is why building mutual trust is of crucial importance for a successful collaboration, as it enables both parties to focus on doing the best job possible, while being assured that the other is doing exactly the same. Needles to say, making sure that all services are of the highest quality is a top priority for Runway, which is why transparency and quality monitoring are essential elements of the Runway business approach, incorporated into virtually all provided outsourcing services. The company can also provide real-time data access, which enables Runway clients to be fully informed about their business processes at all times. This is of crucial importance to many companies, especially if the outsourced back office services are part of the client's core business processes.

Employee Recruitment and Training

In order to meet the expectations set by their clients, Runway places a strong emphasis on recruitment as well as specific skills and language training program development. With regards to recruitment of back office service teams, Runway requires all of their employees to have a formal education related to the tasks performed. Furthermore, their qualification and language proficiency are tested using competency based interviews and language tests. As for the training programs, over the years Runway has acquired extensive experience in training program development. The company has even developed an in-house training department called the Runway Academy that provides outstanding training programs, which enable Runway employees to acquire the skills, enabling them to switch tasks and departments without having to attend special courses outside work. This allows Runway to attain lower attrition rates and increase employee long-term loyalty. Additionally, Runway also upholds a “train the trainer” approach, meaning that the training programs developed in collaboration with a client also prepare a designated trainer, who can then independently train any additional employees that join the client's service team at a later point in time.

Security and Platforms

As a BPO service provider servicing various clients and handling data with different degrees of sensitivity, Runway upholds strict data protection and service maintenance standards that enable the company to handle sensitive data in accordance with strict data protection and processing requirements set by the client as well as international data protection laws. With regards to the platforms used, Runway is also a highly flexible BPO company, capable of working with any platform of the client's choosing. As an alternative, Runway also has the means to perform an analysis of a client's current business processes and recommend platforms or software that will best meet the client's requirements. On top of that, Runway has also acquired vast experience in using many well known third-party platforms.

Platforms and Software Used by Runway

  • Lotus Notes
  • Rumba
  • Agresso
  • Eco Suit 5

 

 

Contact us to find out how we can help you combine excellent service quality, efficiency and cost reduction

through nearshoring back office services to the professionals working at Runway.

Starting a BPO Partnership

Start Partnership with 5 Simple Steps

A partnership with Runway is based on openness, honesty and establishment of mutual trust, so that you can rest assured that our outsourcing services will always be performed with quality as our top priority. All we need to do to start a partnership is follow these five steps.
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